Unusually High Latency When Accessing Cloud Services

Published · Dec 9, 2021

affected systems: ugrc api

severity: degraded-performance

resolved: yes

The Web API is experiencing an unstable connection to cloud services. The high latency is causing timeouts when using the OpenSGID. This is affecting the consistency of the Web API. Hosting has been notified and will report on the findings.

Thu Dec 09 2021 20:38:00 GMT+0000 (Coordinated Universal Time)

The issue has been identified and fixed by hosting.

Fri Dec 10 2021 17:00:00 GMT+0000 (Coordinated Universal Time)

The issue has reappeared and we are working with hosting on a permanent fix.